New Way to unlock User ID of Finacle through CPC

As on 21.03.2016  2478 SOLs have been migrated to CBS and daily huge number of mails are being received from SOLs especially for releasing of user ids. 

Due to receipt of huge number of mails and due to limit in sending of reply mails we face some local issues at our end. 

In order to avoid such issues, our CPC Team has created one Google spread sheet which can be viewed in the below URL . When the users log on to this URL they get a screen wherein they can furnish their issue in respect of user IDs in the form .

Hence it is requested to kindly advice all SOLs not to send emails to us for User ID issues hereafter and instead fill up the form available in the link and submit. We will attend to the issues within 5 to 10 minutes and the users can log in after 10 mins. For reset of password cases, password will be set as dop.1234.

Further for Already logged in ids, Supervisors of that SOL and Systems Managers have been provided with CSAC powers and only when Supervisor ID or SA ID itself is facing Already logged in Error or if SA is unavailable CPC should be addressed through spread sheet 

SOLs MAY KINDLY BE ADVICED NOT TO SEND MAILS OR CALL US OVER PHONE AFTER UPDATING IN THE GOOGLE SPREADSHEET UNLESS OTHERWISE IF THE ISSUE DIDN'T GET RESOLVED WITHIN 10 MINUTES SO THAT REPETITION OF WORK CAN BE AVOIDED AT CPC(CBS) AND THE MANPOWER CAN BE UTILISED FOR EARLY AND EFFECTIVE SETTLEMENT OF OTHER FINACLE ISSUES REPORTED TO CPC

https://docs.google.com/forms/d/1gQw6duN_byk1bp7hLxCJpMkB70CPIlFh0v4d9rX96Nc/viewform?entry.2005620554&entry.839337160

Thanks and Regards,

A.H. Sharmila, IP 

Circle Processing Centre (CBS)

Tamilnadu Circle

Follow the link and submit your request. It's very easy for Finacle users by filling user id and office email id .